2025 Version — GDPR compliant (EU + Belgium)
1. Data Controller
HT Event SRL (Food Buddy) Company number: BCE BE1023 621 697 Registered office: Drève du Château 18, 1630 Linkebeek, Belgium Operational site: Avenue Robert Schuman 51, Unit F04, 1401 Nivelles General contact: hello@myfoodbuddy.be Order-related questions: order@myfoodbuddy.be Event-related requests: event@myfoodbuddy.be
2. Data We Collect
When placing an order or creating an account
- First name, last name
- Billing & shipping address
- Phone number
- Order details & purchase history
Payments
We do not store any payment details. Payments are processed by secure third-party providers (Stripe, Mollie, PayPal…).
Newsletter / Marketing
- Name
- Email address
- Marketing preferences
Cookies
Technical, analytical and marketing cookies may be used.
3. Purpose of Processing
Your data is used to:
- Process orders and payments
- Deliver orders and manage customer service
- Manage customer accounts
- Send marketing communications (if consent was given)
- Improve our website and services
- Meet legal obligations (billing, accounting, food safety)
4. Legal Basis
We process data based on:
- Contract performance
- Legal obligation
- Consent (newsletter, marketing cookies)
- Legitimate interest (fraud prevention, service optimisation)
5. Data Sharing
Data may be shared with:
- Payment processors
- Delivery partners
- Marketing & newsletter tools
- Hosting and IT providers
- Public authorities when legally required
We never sell your data.
6. Data Retention
- Customer and order data: 10 years (Belgian law)
- Inactive accounts: 5 years
- Marketing data: until consent is withdrawn
- Cookies: as defined in cookie policy
7. Data Security
We use adequate technical and organizational measures:
- SSL encryption
- Restricted access to data
- Secure servers
- Password protection
8. Your GDPR Rights
You may request:
- Access to your data
- Rectification
- Erasure
- Restriction of processing
- Objection
- Data portability
- Withdrawal of consent
- Complaint to the Belgian Data Protection Authority (APD)
To exercise your rights: privacy@foodbuddy.be
9. Marketing & Newsletter
Emails are sent only with your prior consent. You can unsubscribe anytime using:
- The link in every email
- A request to hello@myfoodbuddy.be">hello@myfoodbuddy.be
10. Cookies
You can accept, refuse or customise cookies via the cookie consent banner.
11. Sub-processors
Our partners comply with GDPR. Examples:
- Hosting provider (TBC)
- Stripe / Mollie / PayPal
- Analytics tools (Google Analytics if enabled)
- Mailchimp / Klaviyo / Brevo
12. Policy Updates
This Privacy Policy may be updated to reflect legal or technical changes. The latest version will always be available on our website.
13. Contact
General inquiries: hello@myfoodbuddy.be Orders: order@myfoodbuddy.be Events: event@myfoodbuddy.be Data protection: hello@myfoodbuddy.be