2025 Version — GDPR compliant (EU & Belgium)
1. Data Controller
The data controller is:
HT Event SRL (Food Buddy)
Company number: BCE BE1023 621 697
Registered office: Drève du Château 18, 1630 Linkebeek,
Belgium
Operational site: Avenue Robert Schuman 51, Unit F04, 1401
Nivelles
General contact: hello@myfoodbuddy.be
Order-related questions: order@myfoodbuddy.be
Event-related requests: event@myfoodbuddy.be
2. Data We Collect
2.1 When placing an order or creating an account
- First name and last name
- Billing and shipping address
- Email address
- Phone number
- Order details and purchase history
2.2 Payments
We do not store any payment or banking information.
Payments are processed by secure third-party providers (such as Stripe,
Mollie, PayPal).
2.3 Newsletter / Marketing
- Name
- Email address
- Marketing preferences
2.4 Cookies
We may use technical, analytical and marketing cookies. Details are described in our Cookie Policy.
3. Purposes of Processing
We use your personal data to:
- Process and manage orders and payments
- Deliver your orders
- Manage your customer account
- Provide customer service and support
- Send marketing communications (if you have given your consent)
- Improve our website, products and services
- Comply with legal and regulatory obligations (billing, accounting, food safety, etc.)
4. Legal Basis
We process your data on the following legal bases:
- Performance of a contract: to process and deliver your orders
- Legal obligation: accounting, tax and food safety obligations
- Consent: for newsletters, marketing communications and non-essential cookies
- Legitimate interest: preventing fraud, improving our services
5. Data Sharing
We may share your data, where necessary, with:
- Payment service providers (Stripe, Mollie, PayPal, etc.)
- Delivery and logistics partners
- Emailing and marketing tools (Mailchimp, Klaviyo, Brevo, etc.)
- IT and website hosting providers
- Public authorities, if legally required
We will never sell your personal data to third parties.
6. Data Retention
- Customer and order data: 10 years (to comply with Belgian legal obligations)
- Inactive customer accounts: 5 years after last activity, then deletion or anonymisation
- Marketing / newsletter data: until you withdraw your consent
- Cookies: according to the durations specified in the Cookie Policy
7. Data Security
We implement appropriate technical and organisational measures, including:
- SSL encryption of our website
- Restricted access to data to authorised personnel only
- Secure hosting
- Internal security policies and password policies
8. Your GDPR Rights
Under the GDPR, you have the following rights:
- Right of access to your personal data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to withdraw your consent at any time
- Right to lodge a complaint with the Belgian Data Protection Authority
To exercise your rights, please contact us at:
privacy@foodbuddy.be
9. Newsletter & Marketing
You will only receive our marketing communications if you have
explicitly opted in.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in each marketing email
- Contacting us at: hello@myfoodbuddy.be
10. Cookies
When you visit our website, a cookie banner is displayed, allowing you to:
- Accept all cookies
- Refuse non-essential cookies
- Customise your cookie preferences
You can change your cookie settings at any time via your browser settings or the cookie management tool on our website.
11. Sub-processors
We work with sub-processors who process data on our behalf and who are contractually bound to comply with GDPR.
For example:
- Web hosting provider (to be specified)
- Payment providers: Stripe, Mollie, PayPal, etc.
- Analytics tools (such as Google Analytics, if enabled)
- Email and marketing tools: Mailchimp, Klaviyo, Brevo, etc.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical or organisational changes. The latest version will always be available on our website.
13. Contact
For any questions regarding this Privacy Policy or your personal
data:
General inquiries: hello@myfoodbuddy.be
Orders: order@myfoodbuddy.be
Events: event@myfoodbuddy.be
Data protection / GDPR: privacy@foodbuddy.be